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Customer Resources - Easy Returns
All merchandise purchased through our online catalog can be returned for a replacement or refund if under 30 days from purchase date.
If you have any damaged, missing or incorrect item(s), please contact our Customer Service Department. Call: 1-866-445-9993 (Monday through Friday 8:30 am to 5:00 pm Central Time) FAX: 1-800-446-1616 Email: customer.service@colonialcandle.com
Write:
Colonial Candle Website Returns Department 32057 64 th Avenue Cannon Falls, MN 55009 To return an item, fill out the Return Form on your Order Summary packing slip noting reason for return and enclose it with the product for return. Please note returned products must be in original packaging, unused and in sellable condition. If you no longer have your packing slip, please put all of the information on a separate sheet of paper including your order number, mailing address and phone number along with the item description and include it with the return. Send your returns to:
Midwest Colonial Candle DTC
430 Gentry Road
Elkin, NC 28621
Attention: Returns - Tanya Reaves
On credit card replacements or exchanges, the replacement or exchange will be sent.
We are sorry we cannot accept returns online for products purchased in retail locations. If you have a product issue from a retail location, please visit the retail location from which you purchased it first to request a refund. If you do not get a response that is helpful you may email customer.service@colonialcandle.com.
Go to the Customer Service Page
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